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Upgrading Sycle Noah Sync

Sycle Noah Sync (SNS) Upgrade Requirements

Caution

These instructions are applicable to SNS 4.14 or greater. If you are upgrading from a version below 4.14, do not run the upgrade. Contact Sycle Support at 888.881.7925 or support@sycle.net for assistance.

Ensure that the following requirements are met before you proceed with the upgrade. You may require assistance from your system administrator or IT department.

  • SNS can not be used during the upgrade. The upgrade will take 10–30 minutes depending on your PC and configuration.

  • If you have any third-party Noah modules installed, you have consulted your module manufacturers and confirmed that those modules are compatible with the version of Noah incorporated in the SNS upgrade.

  • You have confirmed that you are upgrading using a tested upgrade path[9].

  • Your PC is running one of the operating systems supported by SNS and Noah System 4.

    • Windows 11 – Excluding Windows 11 on Arm and Insider Preview builds.

    • Windows 10 – Excluding Long Term Service Channel/Branch (LTSC/LTSB) releases, Windows 10 Mobile OS, Windows 10 in S mode, Windows 10 on Arm, and Insider Preview builds.

    • Windows Server 2022/2019/2016 – Excluding Windows Server Core and Nano Server.

  • Your PC meets the other minimum system requirements for Noah System 4[10].

  • Your Windows operating system has the latest Windows Updates and Service Packs applied.

  • You know the administrator username and password for your PC. The installer must be run as an administrator account[11].

  • You, your system administrator, or your IT department are aware of any non-Microsoft antivirus programs or firewalls installed on your PC and are able to disable them for the duration of the installation process.

  • (If applicable) Your system administrator or IT department are aware of the upgrade timeline and are available to offer assistance.

Backing Up the Noah Directory

You must back up your Noah files prior to running the upgrade. This ensures you can restore your Noah data and modules if there are problems with the upgrade.

Warning

Backing up your files before proceeding with the upgrade is not optional—it is mandatory. Failure to create a backup can result in the permanent loss of your current Noah module settings.

  1. In Windows Explorer, navigate to C:\ProgramData\HIMSA.

    Tip

    If you can not see the ProgramData directory in C:\, enter the full path directly in your Windows Explorer address bar and press Enter.

    address_bar.png

    Notice

    If the above directory does not exist, navigate instead to C:\Program Files (x86)\HIMSA.

  2. Copy the Noah directory from C:\ProgramData\HIMSA to a secondary location. This example uses the local PC's Desktop.

    Note

    If the above directory does not exist, copy the Noah 4 directory from C:\Program Files (x86)\HIMSA to the secondary location using the same steps.

    1. Click the Noah directory and press CTRL+C to copy the directory.

      copy_highlighted.png

    2. Navigate to your secondary location. In this example, we navigate to the Desktop (⊞ Win+D).

      desktop.png

    3. Press CTRL+V to paste the directory to your secondary location.

      directory_pasted_to_desktop.png

    With the backup in place, proceed to Running the Upgrade.

Running the Upgrade

Caution

These instructions are applicable to SNS 4.14 or greater. If you are upgrading from a version below 4.14, do not run the upgrade. Contact Sycle Support at 888.881.7925 or support@sycle.net for assistance.

Important

Do not proceed with this section before confirming that the requirements have been met and your Noah directory is backed up.

  1. (If applicable) Pause or disable any non-Microsoft antivirus programs or firewalls installed on your PC.

  2. Open your web browser and navigate to sycle.com/noah-synch-download.

  3. Click the download link on that page to download the SNS upgrade package.

  4. Navigate to your Downloads directory.

    Tip

    On most browsers, the easiest way to view your recent downloads is by opening the browser and pressing CTRL+J on your keyboard. When the downloads tab or window appears, you can click the appropriate icon or text to open your downloads folder (shown below).

    firefox-downloads.png
    chrome-downloads.png

  5. In the Downloads directory, right-click the downloaded upgrade package and select Extract All.

    extract_all.png

  6. Do not change any of the options in the Extract Compressed (Zipped) Folders window. Click Extract.

    extract_gui.png

    Wait for the files to finish extracting. When the extraction is complete, the location of the extracted files will open in a new Windows Explorer window.

  7. Right-click the setup.exe file and select Run as Administrator.

    run_as_admin.png

    Tip

    If file name extensions are not visible on your computer, this file will display only as setup and will not show the .exe extension. This does not affect the upgrade process.

  8. If the User Account Control window appears, click Yes.

    uac-yes.png

    Note

    This window may not appear on your device. This does not affect the upgrade process; simply ignore this step and proceed to Step 9.

  9. Wait for the Launching Application window to finish verifying the application requirements. Do not exit this window manually.

    launching_application.png

    When this step is completed (automatically), the installer closes this window and opens the Application Run - Security Warning window.

    Note

    This window may only be briefly visible before it closes automatically. If you do not see this window, simply proceed to Step 10.

  10. In the Application Run - Security Warning window, select Run.

    run_application-UAC.png

  11. Wait for the Downloading Sycle Noah Sync window to finish the download process. Do not exit this window manually.

    downloading_sns-installer_window.png

    When this step is completed (automatically), the installer closes this window and opens the Sycle Noah Sync Setup window.

    Note

    This window may only be briefly visible before it closes automatically. If you do not see this window, simply proceed to Step 12.

  12. Review the contents of the Sycle Noah Sync Setup window. If you have fulfilled the conditions and requirements (see Sycle Noah Sync (SNS) Upgrade Requirements), click Proceed.

    sns_proceed.png

    Danger

    If you have not fulfilled the conditions and requirements (see Sycle Noah Sync (SNS) Upgrade Requirements), this is your last chance to cancel the upgrade process. If you have not reviewed the requirements, click Cancel to abort the upgrade. When all the requirements have been met, you can start the upgrade again from Step 7.

  13. Wait for the installer to complete the upgrade. This process is automatic.

    If you are prompted to close any applications before continuing the upgrade, select Automatically close applications and attempt to restart them after setup is complete and click OK.

    close_noahserver.png

    Do not close or exit any other windows that appear during the upgrade process.

  14. When the installer shows Installation Finished, click Close.

    upgrade_finished.png

  15. (If applicable) Un-pause or enable any non-Microsoft antivirus programs or firewalls that you disabled in Step 1.

  16. (If applicable) Repeat this procedure for all other PCs running SNS.


[9] You can review HIMSA’s suggested upgrade path in the Upgrade Path for Unsupported Noah System Versions article, available on www.himsa.com.

[10] These requirements are listed in the Minimum system requirements for Noah System 4 article on http://www.himsa.com.

[11] The Administrator account must be set up with a valid password. Running the installer with an Administrator account without a password will fail.

See also:

Sycle's dedicated team is just a phone call or email away.

For sales, training or support requests, call 888.881.7925.

You can also contact the team via email at support@sycle.net.