Post-Installation
The Sycle Customer Experience Team will contact you approximately 24–36 hours after you confirmed the Noah data was uploaded to Sharefile (see Exporting and Uploading Noah System Data) to confirm that your data has been migrated.
Sycle recommends that staff verify that scheduled patients have their hearing session data available prior to those patients' appointments. There may be unmatched hearing sessions that require manual matching.
Historical hearing session data is migrated to SNS by matching patients' first and last names and their date of birth. Unmatched patient records are corrected on the → → page.
If you find a patient record that appears to be missing historical hearing data, record that patient's Patient ID and follow the steps below.
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On the screen, navigate to → .
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On the screen, select a clinic (or all clinics) in the Clinic field.
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Use the Search field to search for the patient's Noah data using any combination of First Name, Last Name, DOB, Last Action/Session Date, or Reference data.
Note
The First Name, Last Name, and Date of Birth used in the search are as they were stored on the NOAH database (not in Sycle).
Tip
If you are unable to find the patient, try entering only one parameter; for example, try only the patient's first or last name, or try just entering the year of their date of birth.
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In the Action field of the matching record, search for and select the matching patient record in Sycle..
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Click .
Sycle's dedicated team is just a phone call or email away.
For sales, training or support requests, call 888.881.7925.
You can also contact the team via email at support@sycle.net.
An automatically-generated identification number used to accurately match patients' data within and across Sycle.
Patient IDs can be seen on the Patient Summary screen.
Click the arrow in the top-left of the screen. From the dropdown menu, select Administration.
