Skip to main content
  • Sycle Documentation
  • CaptionCall

CaptionCall

CaptionCall® provides real-time captioning services for telephone conversations. This typically involves the use of a specialized telephone or mobile application that displays the captions on the device's screen. CaptionCall is part of a federally funded program to benefit people with hearing loss in the United States, and so comes at no cost to the user.

Sycle allows you to easily request a CaptionCall phone for a patient by submitting a pre-populated CaptionCall form directly from Sycle Pro.

CaptionCall Configuration

Before you can use Sycle's built-in CaptionCall referral feature, you must enter your clinic's referral account number (Account ID) in Sycle.

Tip

If you don't have an account number, you must first sign up as a CaptionCall provider. This can be done at sorenson.com (Providers > Become a Provider) or by calling 877.385.0936.

  1. Navigate to the Administration screen.

  2. In the Select a Clinic field, select a clinic and click Edit.

    select_clinic.png

  3. Scroll down to the CaptionCall section of the Edit Clinic screen.

  4. In the Account ID field, enter the referral account number (Account ID) provided by Sorenson for your clinic.

    captioncall-accountID-PRO.png

    Tip

    If you don't have an account number, you must first sign up as a CaptionCall provider. This can be done at sorenson.com (Providers > Become a Provider) or by calling 877.385.0936.

  5. At the top of the Edit Clinic screen, click Save.

Submitting a CaptionCall Form

  1. Navigate to the Patient Summary.

  2. Navigate to the Equipment tab of the Patient Summary.

  3. Scroll down to and click the CaptionCall section to expand it.

  4. Click Request phone to open the Request CaptionCall phone window.

    captioncall-request_phone.png

  5. Review the information in the Request CaptionCall phone window and click Submit request.

    Note

    The Request CaptionCall phone window is automatically populated with patient and clinic information.

  6. When prompted, click Submit.

    captioncall-submit.png

The CaptionCall section of the Patient Summary will update with a confirmation of the submission request. Relay this information to the patient.

captioncall-request_submitted.png

You can view the submitted form by clicking View submitted professional certification form.

See also:

Click the arrow in the top-left of the screen. From the dropdown menu, select Administration.

appointments-admin.png

  1. Enter the patient's full or partial name in the Patient field. Use the Enter/Return key or click the Patient Search icon (patient_search.png) to search for the patient's record.

  2. Review the search results and click the patient's name to open the Patient Summary.